If your book was damaged or incorrect, we will send a replacement copy. Complete our return request form with the details of the problem. Cognella subscribes to an on-demand printing model. This means we only print what students order through our onl

<h2 dir="ltr" id="printing-errors-damaged-material-or-wrong-book-received">Printing Errors, Damaged Material, or wrong book received</h2>If your book was damaged or incorrect, we will send a replacement copy. Complete our&#xA0;<a href="https://cognella.com/returns/" style=" text-decoration: none;">return request form</a>&#xA0;with the details of the problem.&#xA0;<h2 dir="ltr" id="no-longer-want-or-need-the-material">No longer want or need the material</h2>Cognella subscribes to an on-demand printing model. This means we only print what students order through our online store, we don&apos;t keep regular inventory or back stock of any course materials, and we print and ship each order individually from several locations across the country. These practices reduce our overhead costs and shipping times&#x2014;and help to keep our prices low. For these reasons, all sales are final and, in most cases, we don&apos;t accept returns or issue refunds for course materials.&#xA0;However, we do realize that some situations can&apos;t be controlled, and we will try to make exceptions for reasonable circumstances.&#xA0;If you&apos;d like to request a return or refund, please complete our&#xA0;<a href="https://cognella.com/returns/" style=" text-decoration: none;">return request form</a>. Once submitted, a manager will review your request and will be in touch as soon as possible.

Return Policy

If your order has not shipped yet your account will say "Status Processing" and you can request that we cancel your order. You can contact us at the following form: https://cognella.com/contact/?who_are_you=Student. If your order has shipped or shows

If your order has not shipped yet your account will say &quot;Status Processing&quot; and you can request that we cancel your order. You can contact us at the following form: <a href="https://cognella.com/contact/?who_are_you=Student" id="isPasted">https://cognella.com/contact/?who_are_you=Student</a>If your order has shipped or shows &quot;Completed&quot; in your account, you will need to request a Return through our&#xA0;<a href="https://cognella.com/returns/" style=" text-decoration: none;">return request form</a>. Once submitted, a manager will review your request and will be in touch as soon as possible.

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