# store.cognella.com

> Public Help Center articles for store.cognella.com.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How To Order](https://help.cognella.com/en-US/how-to-order-496689.md): Go to https://store.cognella.com/ and search by your school name and then your course details. Our online store accepts all major credits cards including American Express, Discover, Mastercard, Visa, an
- [Payment Methods](https://help.cognella.com/en-US/payment-methods-699611.md): Our online store accepts all major credits cards including American Express, Discover, Mastercard, Visa, and MasterCard/Visa debit cards.
- [Materials Not Found](https://help.cognella.com/en-US/materials-not-found-578127.md): If your course is not listed at https://store.cognella.com/
- [Email Me When Ready](https://help.cognella.com/en-US/email-me-when-ready-578041.md): An "Email Me When Ready" button means that your course materials are not quite ready for sale. We are actively working on getting these materials ready for your course. If you click the "Email Me When Ready" button, we'll email you as soon as your co
- [Reset Password](https://help.cognella.com/en-US/reset-password-578122.md): If you have tried to reset your password at https://store.cognella.com/ and did not receive the reset password email, please contact us and include the email address you used to create your account. You can contact us through our Contact Form here: h
- [Active Learning Overview](https://help.cognella.com/en-US/active-learning-overview-496696.md): Cognella Active Learning is a digital environment built by an instructor that contains educational activities, including games, flashcards, quizzes, assignments, and more. Cognella Active Learning activities can either supplement a course or serve as
- [Active Learning Codes](https://help.cognella.com/en-US/active-learning-codes-496695.md): DO I NEED AN ACCESS CODE FOR ACTIVE LEARNING?. Not necessarily. If you purchased from our website you will not have an access code. If your course is offered through inclusive access you may not need an access code. Access codes are purchased through
- [Hosted vs Integrated](https://help.cognella.com/en-US/hosted-vs-integrated-578654.md): Hosted Active Learning courses are accessed through Cognella's Canvas site at https://active.cognella.com/. Integrated Active Learning courses are accessed directly through the course LMS page. You can determine if your Cognella Active Learning is Ho
- [Hosted Active Learning Courseware](https://help.cognella.com/en-US/hosted-active-learning-courseware-496684.md): WHERE DO I GO TO ACCESS HOSTED COGNELLA ACTIVE LEARNING MATERIALS?. Watch this brief video to see the steps for accessing your Cognella Hosted Active Learning materials: Hosted Courseware Invitation Video. If you've enrolled in or been invited to a c
- [Integrated Active Learning Courseware](https://help.cognella.com/en-US/integrated-active-learning-courseware-496694.md): WHERE DO I GO TO ACCESS INTEGRATED COGNELLA ACTIVE LEARNING MATERIALS?. Watch this brief video to see the steps for accessing your Integrated Active Learning Content: Accessing Your Integrated Active Learning Content Video. With Integrated Cognella A
- [Active Learning Troubleshooting: Features not working](https://help.cognella.com/en-US/active-learning-troubleshooting-features-not-working-685818.md): If you can log into your account but certain features are missing--for example, flashcards are showing blank images or videos are not loading--the problem may be with your browser. Also if you try to navigate through the course but are redirected to
- [Active Learning Troubleshooting: Did not receive invitation](https://help.cognella.com/en-US/active-learning-troubleshooting-did-not-receive-invitation-685821.md): if you purchased or redeemed an access code for a Hosted Active Learning course, you will receive an email from us almost immediately. Double-check the inbox associated with the email address you used to purchase. Also, check your Spam or Junk email
- [Active Learning Troubleshooting: Need to change email](https://help.cognella.com/en-US/active-learning-troubleshooting-need-to-change-email-685838.md): WHAT IF I ORDERED COGNELLA ACTIVE LEARNING AND DIDN’T USE MY SCHOOL EMAIL ADDRESS?. If you didn't use your school email address, your Integrated Cognella Active Learning materials won't be able to sync up with your school's learning management system
- [VitalSource Access Codes](https://help.cognella.com/en-US/vitalsource-access-codes-758498.md): If you have a VitalSource ebook and are expecting an access code, your Bookshelf will show options for eBook or Access Code under the cover image. If you do not see this option, try refreshing the page. To view your access code, click the three dots
- [Spotify](https://help.cognella.com/en-US/spotify-2484583.md): Some classes use audio content from Spotify. If your class has Spotify content, you are required to have a Spotify account and download the Spotify player to listen to the playlists. If you don't have a Spotify account, please create a free one:. If
- [Ebooks Purchased through Cognella](https://help.cognella.com/en-US/ebooks-purchased-through-cognella-2065567.md): You can access your ebook in your account at https://store.cognella.com/ under the section called My Digital Materials. Note your browser needs to allow pop ups for the ebook screen to open. To log into your account, click Sign In.Once signed in, cli
- [Ebooks Purchased through Campus Bookstore or IA Progams](https://help.cognella.com/en-US/ebooks-purchased-through-campus-bookstore-or-ia-progams-578026.md): If you have an ebook through your campus bookstore or Inclusive Access (part of your course LMS page), you will read the ebook through the platform designated by your bookstore. If your ebook includes an access code, redeem it here. If your ebook is
- [Interactive Ebooks](https://help.cognella.com/en-US/interactive-ebooks-578027.md): If your purchase says "Interactive Ebook" you will have both the ebook and any accompanying interactive content as a single courseware. The ebook readings are often under a section called "Modules.". You can read the ebook directly from the coursewar
- [Expired Links](https://help.cognella.com/en-US/expired-links-578023.md): If you chose to purchase a 180-day access ebook, both the link from the My Digital Materials section of your store account and the digital materials will expire 180 days after purchase. If you would like to access your book for more than 180-days, yo
- [VitalSource Access Codes](https://help.cognella.com/en-US/vitalsource-access-codes-758499.md): If you have a VitalSource ebook and are expecting an access code, your Bookshelf will show options for eBook or Access Code under the cover image. If you do not see this option, try refreshing the page. To view your access code, click the three dots
- [Barnes and Noble First Day Programs](https://help.cognella.com/en-US/barnes-and-noble-first-day-programs-636026.md): If your campus bookstore is managed by Barnes and Noble, you may have a program called First Day, First Day Complete, or Yuzu. Under these programs, you will access your course materials through your course LMS page. For specific instructions by LMS,
- [RedShelf/BryteWave Inclusive Access](https://help.cognella.com/en-US/redshelfbrytewave-inclusive-access-636035.md): If your school uses RedShelf as an ebook reader, you will find your materials in your course LMS page. You may see a section called My Shelf. View this video for additional information on how to view your ebook, opt out of Inclusive Access, and acces
- [Follett/BryteWave](https://help.cognella.com/en-US/follettbrytewave-636045.md): If your campus bookstore is managed by Follett, your ebooks will be available through the RedShelf ereader. It may also be called BryteWave. For additional information about how to use and access your BryteWave ebook, read this article: https://custo
- [Tracking](https://help.cognella.com/en-US/tracking-578034.md): If it's been less than five business days since your order was shipped, your course materials may be on their way! To track your order, locate the tracking number we provided in your order confirmation email. Use that number to track your shipment. P
- [Order Says Delivered](https://help.cognella.com/en-US/order-says-delivered-578038.md): If the tracking system says your shipment has been delivered, but you haven't received your order, review the following options, which are based on your shipment location:. If you live on campus, check in with the mail service that delivers packages
- [Change Address](https://help.cognella.com/en-US/change-address-578039.md): If your order has already shipped, our customer service team won't be able to change the shipping address associated with your original order. However, you can contact the mail carrier (USPS or FedEx) to provide them with information regarding your o
- [Return Policy](https://help.cognella.com/en-US/return-policy-496690.md): If your book was damaged or incorrect, we will send a replacement copy. Complete our return request form with the details of the problem. Cognella subscribes to an on-demand printing model. This means we only print what students order through our onl
- [How Do I Cancel My Order?](https://help.cognella.com/en-US/how-do-i-cancel-my-order-500060.md): If your order has not shipped yet your account will say "Status Processing" and you can request that we cancel your order. You can contact us at the following form: https://cognella.com/contact/?who_are_you=Student. If your order has shipped or shows
- [Enable Cookies and Cross-Site Tracking](https://help.cognella.com/en-US/enable-cookies-and-cross-site-tracking-737360.md): If you receive an error message that says "Exception - Please make sure you have cookies enabled and that you are not in private or incognito mode.". First, make sure you are using the browsers Chrome or Safari. Next, make sure you are not in incogni
- [Parameter Missing](https://help.cognella.com/en-US/parameter-missing-737361.md): If you receive an error message that says "A required parameter (oauth_consumer_key) was missing. Please click the Site home link to report an issue.". There may be a problem with the courseware setup that our IT team needs to troubleshoot with your
- [Video Fails To Load](https://help.cognella.com/en-US/video-fails-to-load-737366.md): If your video fails to load, you may need to change browsers or clear your cache. First make sure you are using the browser Chrome or Safari. Follow these steps for clearing cache:. Chrome for PC. Chrome for Mac. Safari for Mac
- [Invalid Key Form](https://help.cognella.com/en-US/invalid-key-form-740569.md): If you see an error message that says Invalid Kay Form, please refresh the page, it may be that you need to clear cookies or switch browsers. We recommend that you use Chrome, Firefox, or Safari as browsers. Follow this link for detailed instructions
- [Administrator Login](https://help.cognella.com/en-US/administrator-login-741645.md): If you have an integrated Active Learning course and you see a message to log into a Cognella site as an Administrator:. It's probably the settings on your Mac Safari browser. Try switching to Chrome. If you want to continue using Safari, try allowin
- [VitalSource Access Code Already Redeemed](https://help.cognella.com/en-US/vitalsource-access-code-already-redeemed-768402.md): If you are redeeming an access code from VitalSource and receive the error message "Access Code Already Redeemed," try logging out of your Bookshelf account and logging back in. Also make sure you are using a preferred browser (Chrome, Firefox, or Sa
- [Access Denied](https://help.cognella.com/en-US/access-denied-7996003.md): If you have an error that says "Access Denied" it is usually because of browser settings in Safari. Example of Access Denied error. Try allowing cross-site tracking:. Or allow third-party cookies:. If these steps do not work, there may be a problem w
- [Ebooks](https://help.cognella.com/en-US/ebooks-578656.md): If you purchased an ebook (not an Interactive Ebook) from Cognella's website, the ebook is located in your account at https://store.cognella.com/. More about Cognella's Ebooks can be found here:https://help.cognella.com/en-US/articles/ebooks-134622.
- [Active Learning/Courseware](https://help.cognella.com/en-US/active-learningcourseware-944039.md): Cognella Active Learning provides you with interactive learning activities, such as flashcards, quizzes, PowerPoint lectures, etc., while an ebook provides you with reading material only. Active Learning activities will say Hosted or Integrated. More
- [Interactive Ebooks](https://help.cognella.com/en-US/interactive-ebooks-944041.md): Interactive Ebooks provide both the reading material and interactive learning material as one product. They are accessed as Active Learning/Courseware. Interactive Ebooks will say Hosted or Integrated. More about Cognella's Interactive Ebooks can be
- [Copy Integrated Courses](https://help.cognella.com/en-US/copy-integrated-courses-7427548.md): If your Cognella Active Learning courseware is integrated into your learning management system (LMS), you can usually prepare the courseware for a new term by copying your existing LMS course and opening a Cognella activity in the copied course. To p
- [How to Copy a Course in Canvas](https://help.cognella.com/en-US/how-to-copy-a-course-in-canvas-7446317.md): Open your new course: Log in to Canvas, go to your Dashboard, and click into the new course where you want to copy the materials.
- [How to Copy a Course in D2L](https://help.cognella.com/en-US/how-to-copy-a-course-in-d2l-7446304.md): Open the destination course (the new, empty course you want to clone the material into). Click Course Admin (or Edit Course) in the navigation bar. Under the Site Resources category, select Import/Export/Copy Components. Select the Copy Components fr
- [How to Copy a Course in Moodle](https://help.cognella.com/en-US/how-to-copy-a-course-in-moodle-7427555.md): Open the empty or destination course on your dashboard. Under the course name, click the More tab and select Course reuse from the drop-down menu.
- [How to Copy a Course in Blackboard Ultra](https://help.cognella.com/en-US/how-to-copy-a-course-in-blackboard-ultra-7446358.md): In the Blackboard Ultra experience, you "pull" items from past courses into your current course, rather than pushing them from the old one. Open the Destination Course: Log into Blackboard and open the empty or new course shell where you want the con
- [How to Copy a Course in Blackboard Original](https://help.cognella.com/en-US/how-to-copy-a-course-in-blackboard-original-7447520.md): If your institution is still using the Blackboard Original experience, the copy process is initiated from the old course, rather than the new one. Open the Source Course: Log in and open the course that already has all your materials. Navigate to Cou