What to Include When Contacting Student SupportUpdated 21 minutes ago

Help us resolve your question faster

When you contact Cognella Student Support, include the details below that apply to your question. This helps us identify your course or order and understand what you need help with.

• Your first and last name
• The student/institution email address
• Your school
• Your professor's name
• Your course name and section number
• Your textbook or course material title, if known
• Your order number or access code, if you have one

Describe what happened

Tell us what you were trying to do, what happened instead, and any error message you saw. For a course access issue, let us know whether your course is Hosted or Integrated if you know.

Contact Student Support using the student contact form.