Order Says DeliveredUpdated 2 months ago

If the tracking system says your shipment has been delivered, but you haven't received your order, review the following options, which are based on your shipment location:

• If you live on campus, check in with the mail service that delivers packages to your campus. Please note that some campuses have separate locations for USPS and FedEx packages.

• If you live in an apartment complex or off-campus housing, check in with your leasing or management office to see if the package was left with them (it may not fit in your mailbox). You may  need to contact your local post office to pick up your package (some leasing offices refuse to accept packages). For more information on contacting your local post office, call 1-800-ASK-USPS or visit http://www.usps.com/postmasterfinder/.

• If you have roommates, check in with them to see if they picked up your package and forgot to tell you it arrived.

If these steps don't help you locate your course materials, or the tracking database doesn't state that your shipment has arrived, please contact us.  You can contact us at the following form: https://cognella.com/contact/?who_are_you=Student